Tracking order

Thank you for choosing HegazFly for your gaming peripherals. We understand that waiting for your new Gaming Mouse, Mechanical Keyboard, or Game Controller can be exciting, and we want to make sure you can easily follow your package every step of the way.

How to Track Your Order

Once your order is processed and shipped, you will receive an automated email from [email protected] containing your unique tracking number and the carrier name (e.g., USPS, DHL, FedEx, or local postal service). Please check your inbox (and spam folder) for this confirmation.

Step-by-Step Tracking Process

  1. Locate your tracking number in the shipping confirmation email from HegazFly.
  2. Visit a reliable third-party tracking website (recommended options below).
  3. Enter your tracking number into the search field on the tracking site.
  4. View real-time updates on your package’s location, estimated delivery date, and any status changes.

Recommended Third-Party Tracking Tool

For a seamless tracking experience, we recommend using 17TRACK, a free and globally recognized service that supports over 700 carriers worldwide.

17TRACK

Website: https://www.17track.net

How to use:

  • Go to the 17TRACK homepage.
  • Paste your tracking number into the search bar.
  • Click the "Track" button.
  • You will see detailed shipment progress, including origin, transit points, and delivery status.

17TRACK also offers a mobile app for iOS and Android, allowing you to receive push notifications when your package status changes.

What If I Don’t Have a Tracking Number?

If you have not received your tracking number within 2 business days after placing your order, please contact our support team at [email protected]. Provide your order number and email address used during purchase, and we will assist you promptly.

Important Notes

  • Tracking information may take 24–48 hours to appear after shipment, as carriers need time to scan and update the system.
  • If your tracking status shows "Delivered" but you have not received the package, please check with neighbors, building management, or your local post office. If the issue persists, email us at [email protected] for further investigation.
  • For international orders, customs clearance may cause delays. Tracking updates will reflect these processes.

We are committed to ensuring your HegazFly experience is smooth and enjoyable. Happy gaming!