Shipping policy

Shipping Policy

Thank you for shopping at HegazFly. We are committed to delivering your gaming mice, mechanical keyboards, and game controllers in a timely and secure manner. Please review our shipping policy below for detailed information on how we process and deliver your orders.

Shipping Method

We currently offer one shipping method for all orders: Standard Shipping. This service is available for all products listed on our website, including gaming mice, mechanical keyboards, and game controllers.

Shipping Costs

Shipping fees are calculated based on the total weight of your order and your delivery address. There are no free shipping promotions or waivers available. The exact shipping cost will be displayed at checkout before you complete your purchase.

Processing Time

Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time

Standard Shipping delivery times vary depending on your location. Typically, orders are delivered within 5–10 business days after processing. Please note that delivery to remote or international addresses may take additional time.

Order Tracking

Once your order is shipped, we will send a tracking number to the email address you provided. You can use this tracking number to monitor the status of your delivery. If you have any questions about tracking, please contact us at [email protected].

Shipping Restrictions

We ship to most countries and regions. However, some locations may have restrictions or require additional customs clearance. It is your responsibility to check local import regulations. HegazFly is not responsible for any delays or fees caused by customs processes.

Lost or Damaged Items

If your order arrives damaged or is lost during transit, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement or refund.

Contact Us

For any questions or concerns regarding your shipment, please email us at [email protected]. Our team will respond within 24–48 hours.