Terms of service

1. Acceptance of Terms

By accessing or using the HegazFly website and purchasing products including gaming mice, mechanical keyboards, and game controllers, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. User Obligations

As a user of HegazFly, you agree to:

  • Provide accurate and complete information when placing orders.
  • Use the website only for lawful purposes and in compliance with all applicable laws.
  • Not engage in any activity that disrupts or interferes with the website's functionality.
  • Refrain from reverse engineering, copying, or distributing any content from our site without prior written consent.

3. Intellectual Property Rights

All content on the HegazFly website, including but not limited to product descriptions, images, logos, trademarks, and software, is the exclusive property of HegazFly or its licensors. You are granted a limited, non-transferable license to view and use the content solely for personal, non-commercial purposes. Any unauthorized reproduction, modification, or distribution of our intellectual property is strictly prohibited and may result in legal action.

4. Product Descriptions and Availability

We strive to ensure that all product descriptions, specifications, and images are accurate. However, HegazFly does not warrant that product descriptions or other content are error-free, complete, or current. We reserve the right to modify or discontinue products without prior notice. In the event of a pricing error or product unavailability, we will notify you via email at [email protected] and offer a full refund or alternative solution.

5. Orders and Payment

When you place an order, you agree to pay the full amount specified at checkout, including applicable taxes and shipping fees. All payments are processed securely through third-party payment gateways. HegazFly reserves the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized transactions.

6. Shipping and Delivery

We aim to process and ship orders within the estimated timeframes provided on our website. Delivery times may vary based on location and carrier. HegazFly is not responsible for delays caused by customs, weather, or other unforeseen circumstances. Risk of loss and title for products pass to you upon delivery to the carrier.

7. Refund Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a refund under the following conditions:

  • Eligibility: Refunds are accepted within 30 days of the delivery date for unused and unopened products in their original packaging.
  • Process: To initiate a refund, please contact us at [email protected] with your order number and reason for return. We will provide a return shipping label and instructions.
  • Refund Amount: Once we receive and inspect the returned item, we will process the refund to your original payment method within 10 business days. Shipping costs are non-refundable, and return shipping fees may be deducted from the refund unless the item is defective or incorrect.
  • Defective or Incorrect Items: If you receive a defective or incorrect product, we will cover all return shipping costs and issue a full refund or replacement upon verification.
  • Non-Refundable Items: Digital products, gift cards, and items marked as final sale are not eligible for refunds.

8. Limitation of Liability

To the maximum extent permitted by applicable law, HegazFly, its affiliates, and employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, including but not limited to loss of profits, data, or business interruption. Our total liability for any claim related to these Terms or your purchase shall not exceed the amount paid by you for the product in question. This limitation applies regardless of the legal theory under which the claim is brought.

9. Disclaimer of Warranties

All products and services provided by HegazFly are offered "as is" and "as available" without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the website will be uninterrupted, secure, or error-free.

10. Indemnification

You agree to indemnify, defend, and hold harmless HegazFly and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the website or products.

11. Modifications to Terms

HegazFly reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any modifications constitutes acceptance of the updated terms. We encourage you to review this page periodically.

12. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

13. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us via email at [email protected].