Refund policy

At HegazFly, we are committed to ensuring your satisfaction with every purchase of gaming mice, mechanical keyboards, and game controllers. Please review our refund policy below for a clear understanding of your rights and our procedures.

Eligibility for Refunds

You may request a refund within 30 days from the date of delivery if the item meets one of the following conditions:

  • The product is defective or malfunctioning upon arrival.
  • The product does not match the description or specifications listed on our website.
  • The product arrives damaged due to shipping.

Items must be returned in their original packaging, with all accessories and manuals included. We reserve the right to refuse refunds for products that show signs of misuse, physical damage, or unauthorized modifications.

Non-Refundable Items

The following items are not eligible for refunds:

  • Software or digital content that has been downloaded or activated.
  • Products that have been opened or used beyond basic inspection (e.g., installed or configured).
  • Items purchased on clearance or as final sale.

How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact our support team at [email protected] with your order number and a description of the issue.
  2. Provide clear photos or videos of the defect or damage, if applicable.
  3. We will review your request within 2 business days and provide instructions for returning the item.

Please note that you are responsible for return shipping costs unless the refund is due to our error (e.g., wrong item shipped or defect). We recommend using a trackable shipping service for returns.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.

Exchanges

We do not offer direct exchanges. If you need a different product, please request a refund for the original item and place a new order for the desired product.

Contact Us

If you have any questions about this refund policy, please email us at [email protected]. We are here to help.