Faq
Frequently Asked Questions
Orders & Payment
How can I place an order?
Simply browse our selection of gaming mice, mechanical keyboards, and game controllers. Add your desired items to the cart, proceed to checkout, and follow the on-screen instructions to complete your purchase. No account registration is required.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely.
Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are the shipping options and costs?
We offer standard and express shipping. Shipping costs are calculated at checkout based on your location and the weight of the items. Free standard shipping is available on orders over $75.
How long does delivery take?
Standard shipping typically takes 5–10 business days within the US and 10–20 business days internationally. Express shipping takes 2–4 business days. Please note that delivery times may vary due to customs or unforeseen delays.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items in their original packaging. To initiate a return, please email [email protected] with your order number and reason for return.
How long do refunds take?
Once we receive and inspect your return, we will process your refund within 5–7 business days. The refund will be issued to your original payment method.
What if my item arrives damaged or defective?
We are sorry for the inconvenience. Please contact us at [email protected] within 48 hours of delivery with photos of the damage or defect. We will arrange a replacement or full refund, including return shipping costs.
Product Information
Are your products compatible with all gaming platforms?
Our gaming mice, mechanical keyboards, and game controllers are designed for PC, Mac, and most consoles (PS5, Xbox Series X|S, Nintendo Switch). Please check the product description for specific compatibility details.
Do you offer warranties on your products?
Yes, all products come with a manufacturer’s warranty. Gaming mice and keyboards have a 1-year warranty, while game controllers have a 6-month warranty against manufacturing defects.
Contact & Support
How can I get help with my order or a product?
For any questions or concerns, please email us at [email protected]. Our support team will respond within 24 hours on business days.
Do you have a physical store or showroom?
HegazFly is an online-only retailer. We do not have a physical store or showroom.